Accessibility for Ontarians with Disabilities Act Workshop Customer Service Standard and Integrated Accessibility Standards Regulation (IASR)

The Government of the Province of Ontario enacted the Accessibility for Ontarians with Disabilities Act in 2005. This act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life. Its goal is to make Ontario accessible for people with disabilities by 2025.

The deadline for complying with the Customer Service Standard was January 1, 2012
The deadlines for complying with the Integrated Accessibility Standards began January 1, 2012 and are ongoing

Ontario’s Accessibility Standard for Customer Service is not about physical changes to your premises — it’s simply about providing good customer service to everyone.

The Integrated Accessibility Standards Regulation (IASR) is comprised of the following three Standards under the AODA: Employment; Information and Communication; and Transportation.

The CSAE Trillium Chapter has secured funding from the Accessibility Directorate of Ontario of the Ministry of Economic Development, Trade and Employment via its EnAbling Change Partnership Program to help Ontario-based not-for-profit organizations and their product and services suppliers comply with the Accessibility for Ontarians with Disabilities Act, 2005 and the accessibility standards.

Trillium Chapter is arranging to have resources and materials (workshops, webinars, and online resources) developed to ensure that CSAE members and other not-for-profit sector representatives along with suppliers to the NFP sector understand accessibility and inclusion and meet the requirements of Ontario’s accessibility laws

The objective of the workshop is to provide you with the knowledge, skills, abilities and practice to satisfy the compliance requirements specific to your particular organization. Participants will be provided with the information, tools and resources required to enable your organization to comply with this legislation in a timely and cost-effective manner.

Workshop Agenda:

8:00 – Registration and Light Breakfast

8:30 – Welcome and Introductions

8:40 – Review of the Customer Service Standard requirements of the AODA

10:30   Break

10:45 – Overview of the Integrated Accessibility Standards requirements of the AODA

Noon   Lunch

1:15 – Review of the Employment Standards requirements of the AODA

2:30   Break

2:45 – Review of the Information and Communications Standard requirements of the AODA

3:15 – Review of the Multi-Year Accessibility Plan and Accessibility Policy requirements of the AODA

3:45 – Wrap up/ Q & A

To see a complete list of the workshops, webinars and resources available please see this webpage.

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